Returns & Exchanges

How to Raise a Return Request

Contact us within 36 hours of delivery with the following:

• Clear photos of the product showing the issue
• A short video unpacking or showing the problem
• Your order number

Requests raised after 36 hours will not be accepted under any circumstances.

Wrong Product Shipped by Us

If we have sent you the wrong item, we will arrange a free pickup. Once we receive and verify the product, we will process your store credit or dispatch the correct product, whichever you prefer and subject to availability.

Wrong Size Ordered by Customer

Please check our Size Guide carefully before placing an order. If you have ordered the wrong size, you will need to place a fresh order for the correct size.

In some cases you may contact us and we will review the request. Our decision on size-related returns is final. If approved, the return shipping cost is borne by the customer.

Wrong Delivery Address

Please verify your delivery address before placing an order. If your order is returned to us due to a wrong address entered by the customer, a refund will not be processed. You may contact us to arrange re-delivery and re-shipping charges will apply.

Refunds

All approved refunds are issued as store credit. Store credit can be used on any future Yorlook order.

Store credits can be used again to order within 30-45 days. If you missed that timeframe, you are requested contact us. We will be supporting you accordingly.

Once we receive and verify the returned item, your store credit will be processed within 3 to 5 business days. Refunds to the original payment method are not available.

Items We Cannot Accept Back

• Worn, washed or used products
• Items stained or damaged after delivery
• Products with missing tags or original packaging
• Returns reported after 36 hours of delivery

Exchanges

We do not offer direct exchanges at this time. If you need a different size or colour, please place a new order. For special cases, contact us and we will do our best to help.